Return & Refund Policy

At Noor E Saudi, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return or replacement according to the conditions below.

1. Eligibility for Returns

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Be returned with its original packaging, labels, and accessories, where applicable.

• Be reported to us within 7 days of receiving the order.

• Include proof of purchase or your order number.

2. Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. We may request clear photos or videos of the product and packaging to verify the issue.

If the issue is confirmed, we may offer a replacement or refund.

3. Non-Returnable Products

For hygiene, safety, or product-quality reasons, certain products may not be eligible for return once opened or used. This may include personal-care, beauty, hygiene, or other sealed products.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be processed using the applicable original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

5. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Noor E Saudi may cover the applicable return shipping costs.

For other return requests, shipping costs may be the customer's responsibility.

6. How to Request a Return

To request a return or replacement, please contact our customer service team with:

• Your order number

• Product name

• Reason for the return

• Photos or videos, if applicable

Our team will review your request and provide the next steps.

7. Important Note

Returns that do not meet the conditions above may be rejected. Noor E Saudi reserves the right to review each return request individually and make a decision based on the condition of the product and the circumstances of the request.